Frequently Asked Questions
General Information
What is Starlink Business by T-Connect?
Starlink Business by T-Connect is more than an internet connection; it’s a transformative force for businesses across Africa. Designed for businesses with limitless ambition, our service breaks down connectivity barriers, empowers innovation, and provides unprecedented internet speed and reliability across remote and urban environments alike. With T-Connect, you’re not just connecting - you’re unlocking potential.
What makes Starlink Business by T-Connect different from other internet providers?
Starlink Business by T-Connect is the only service that truly propels African businesses to transcend boundaries. By delivering high-speed internet to locations previously unreachable, we enable growth and freedom. Plus, with local, 24/7 support and exclusive benefits like professional installation and complimentary technician callouts, T-Connect goes beyond providing a service - we’re your partners in business empowerment.
Service Options (Fixed Site & Land Mobility)
What are the differences between Fixed Site and Land Mobility services?
Fixed Site is perfect for stationary setups, offering reliable, high-speed internet for business headquarters, educational institutions, and government facilities. Land Mobility, on the other hand, empowers industries on the move - ideal for transportation, tourism, and remote operations that demand connectivity without boundaries. Choose Fixed Site for stability in one place, or Land Mobility for ultimate freedom wherever business takes you.
Is Starlink Business suitable for urban as well as rural environments?
Yes! Starlink Business by T-Connect is designed to perform in diverse environments - whether in the heart of a city or a remote village. We connect you wherever you need to be, turning any location into a hub of productivity and growth.
Installation and Setup
How long does the setup take, and what is needed?
T-Connect handles all aspects of the installation with complimentary callouts to ensure your connection is flawless.
Can I install Starlink equipment myself, or will T-Connect provide support?
To ensure the best experience and protect your warranty, T-Connect will not only manage the installation process but also deliver exceptional ongoing service to meet your needs every step of the way.
Service and Connectivity
What internet speeds can I expect with Starlink Business by T-Connect?
Expect limitless speeds for limitless opportunities! Starlink Business by T-Connect delivers high-speed, low-latency internet, ensuring businesses in the most remote areas operate at full capacity. Speeds may vary, but our goal is always to provide the most powerful, consistent connection possible - wherever you are.
Will weather affect my Starlink Business connection?
Our technology is built to withstand various weather conditions, ensuring that you stay connected through storms and sunshine alike. While extreme weather may impact performance temporarily, we’ve engineered Starlink to be a resilient, dependable solution - just like the businesses we serve.Pricing, Billing, and Contracts
What are the pricing options for Starlink Business by T-Connect?
We offer flexible packages designed to meet the needs of your businesses, from standard monthly subscriptions to leasing and short-term rental options. Get in touch with one of our experts for a tailored quotation at connect@tconnect.africa.
Is there a minimum contract period for Starlink Business?
We believe in empowering businesses with flexibility. With options for both short-term rentals and monthly subscriptions, we offer the freedom to choose the terms that work best for your goals.Support and Troubleshooting
What kind of customer support does T-Connect provide?
T-Connect’s 24/7 support team is dedicated to strengthening your business through every step of your connectivity journey. Our knowledgeable staff and on-the-ground technicians are here to help around the clock, providing unparalleled local support you can trust.
Who do I contact if I experience issues with my service?
Our dedicated customer support line is available anytime for assistance. Reach out via email at support@tconnect.africa or our customer portal, and our experts will get you back on track, supported by a team that understands the needs of African businesses.
How Much Power Does My Starlink Need?
The Starlink specs below include the Starlink, WiFi router, power supply, and cables.
Starlink Standard Actuated power specifications:
Average: 50-75W
Idle: 20W
Starlink Standard & Starlink Enterprise power specifications:
Average: 75-100 W
Idle: 20W
High Performance and Flat High Performance power specifications:
Average: 110-150W
Idle: 45W
The power utilization can vary depending on the temperature, location, and utilization of the Starlink.
Note that the specs are based on AC input power averages. The power utilization can vary depending on the temperature, location, and utilization of the Starlink. Starlink for RVs does not come with a mobile power source (e.g., generator).